In 2009, bill collection companies throughout the country took part in an intense survey to figure out the best places to work in the industry. Based on the results, the debt collections industry was able to identify some of the core issues that contribute to what makes a business an employer of choice.

Small companies scored the most "A" ratings, versus large and medium companies. Key component issues that made smaller companies more desirable varied, from the fact that the leaders of the businesses are open to more input from employees, to the feeling that they are part of a team that is working towards a common goal.

Other issues of note included the feeling that the organization treats people like people, not numbers. Supervisors of the companies were seen as handling work related issues better, and more open to feedback. The areas of greatest difference among all small companies and those that were selected as winners include the number of positive responses to these questions: They felt as though their supervisor helps them to grow to their fullest potential, coupled with the feeling that their company may increase their pay, and that there is room for them to advance in the company.

At companies of all sizes, employees are least satisfied when it comes to training and development and pay and benefits. Overall, ratings improved from 2008. This is most likely influenced by the realities of difficult conditions and layoffs that happened over the last year.

Major factors that had a large influence on the opinions of the workers included the idea that the leaders of this organization feel for employees' well being. Good planning and follow through of corporate objectives were highly valued as well. Leaders of companies that were open to input from employees fared extremely well. And of course, the workers who felt as though they could trust the company reported the most favorable opinions.